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OUR SHIPPING POLICY

We ship our products world wide, discrete as possible. We ask that you allow us up to 7 days to process your order, we strive to have orders processed well before then. We ship via USPS and offer Standard First Class Shipping, Priority Shipping, Priority Express for both domestic and international. We can accommodate other shipping carriers upon request. Priority and Priority Express come with insurance, this will cover losses (sometimes theft) and damaged goods up to $50-100, insured amount can be increased upon request. We recommend priority.

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Once your order is in the hands of USPS here are the general time frames (circumstances may change these estimated shipping times)

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Domestic:

  • Standard First Class - 3-5 days

  • Priority - 1-3 days

  • Priority Express - Overnight to most - 2 days

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Please make sure your shipping address is correct before placing order, if it's incorrect, please contact us right away to revise it. If a shipment gets returned, we will notify you and request an additional shipping fee. If we do not receive a response with 72 hours we will refund your order minus a 20% restocking fee. 

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We suggest priority shipping, this means your order will be insured if there is any mishaps within the USPS system.

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RETURNS AND REFUNDS

Cancellation refunds may be requested within 24 hours of placing an order. 
Due to the nature of our products we do not accept returns. If for any reason you've encountered an issue with your order please contact us to offer a solution.

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If you encounter any issue with your order you must contact us with 72 hours of item being delivered. Anytime after that we will assume all was well with your order.

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If for any reason your order is returned to us and not delivered to you, we may ask you to pay an additional shipping fee. Example, if you provided and incorrect shipping address and it gets returned, additional fee will be requested. If USPS makes an error, if Priority or Priority Express, USPS will be responsible for additional shipping charges, we will cover up to $4 of additional shipping charges for for Standard Shipping.

If an order is returned to us and you would like a refund, there will be a 20% restocking fee. 

PRIVACY AT ITALIST CREATIONS

Your Data is Secure

This privacy notice discloses the privacy practices for www.ItalistCreations.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 585-GOO-ITAL or via email at info@italistcreations.com

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